If your device displays the same value over a longer period of time, we do not receive new data. Please check the following points for troubleshooting:
To-do list:
- Does your device have an active internet connection?
- Are newer values displayed in the manufacturer's app?
Troubleshooting steps
- Restart network: Restart your router, access point or Wi-Fi repeater.
- Hardware reset: Disconnect the device from power for a few seconds and then reconnect it.
- Reconfigure: Remove the device from our app and set it up completely again.
Do you need further assistance?
You should contact our support team if you continue to experience problems.
You should contact our support team if you continue to experience problems.